CCC Retention Specialist I – Bilingual Spanish

Full Time State Farm posted 4 weeks ago

Job Description

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

Responsibilities

The Customer Care Center (CCC) is committed to solving our customers’ needs on first contact through simple, high-quality, and personalized experiences.

The Customer Care Center supports our customers 24 hours/7 days a week. Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. The CCC Retention Specialist is a vital part of customer retention. Retention Specialists assists with a variety of needs which may include taking payments, providing proof of insurance and updating policy coverage and/or deductibles.

We have the following types of shifts and openings:

  • Full-time
  • Evenings
  • Weekends
  • Bilingual – Spanish

We offer competitive starting pay ($16.00/hour) which may include shift differential and/or bilingual pay. After six months of service you will automatically receive a $.50 increase per hour. Merit reviews are conducted annually and may include performance-based pay increases as well as a bonus based on company results.

Selected candidates will participate in mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well. New team members are eligible for promotional opportunities within the Customer Care Center department after 6 months of service and 12 months for other opportunities at State Farm.

Qualifications

Retention Specialists include both licensed and unlicensed responsibilities. If selected for a role that requires licensing, you must obtain and maintain state licensing which include successfully completing all applicable licensing exam(s) and background checks required of various state(s), and obtain continuing education requirements. Competitive candidates must:

  • Communicate clearly, professionally and empathetically
  • Be resourceful – know where to find answers
  • Be able to successfully multi-task
  • Thrive on working in a team environment; and be accountable for your work and your schedule!

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