Operations Manager – Pennsylvania

Full Time @Freedom Care posted 1 year ago

Job Description

What we’re looking for:

We are looking for an Operations Manager who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things.


  • ●  Responsible for state-wide operations in Pennsylvania, with an office based in Philadelphia where you will build a team from the ground up
  • ●  Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
  • ●  Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
  • ●  Hire, train and develop staff as the operations needs grow
  • ●  Oversee the necessary compliance aspects of running this healthcare startup, including recordsof training and certifications for staff, and compliance with Pennsylvania state laws andregulations
  • ●  Create and enforce processes and policies that support our people doing great work, looking forways to simplify and streamline, incorporating feedback from all levels to continually improve
  • ●  Work with development and technology teams to oversee software adjustment to your team’sworkflows
  • ●  Build a positive work environment and culture consistent with FreedomCare core values: Herefor You, Positive, Own It, Do the Right Thing
  • ●  To take ownership of ensuring all policies, procedures and overall mission of your officedemonstrates a complete commitment to FreedomCare’s high moral and ethical standards

Desired qualifications:

  • ●  5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience)
  • ●  Healthcare / home health care experience preferred but not required
  • ●  Demonstrated ability to think outside the box, developing strategy and turning it into tangibleresults
  • ●  Experience in a leadership role; able to effectively manage and motivate a team of 20+employees
  • ●  Passion for improving home care and for leveraging technology to improve lives
  • ●  Ability to utilize technology to advance company initiatives
  • ●  Energized by ambitious goals and working in a fast-paced environment
  • ●  Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions,and hold people accountable
  • ●  An operational mastermind: you have a natural ability to identify processes that work, metricsthat tell the story, and operations that scale without sacrificing quality
  • ●  A humble leader: you understand that to lead is to set an example, to listen to others, and toalways keep learning

FreedomCare is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


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